Course Enrolment

1. Course fees must be paid in full on enrolment.
2. Your position in the course is only confirmed on full receipt of course fees and the completed enrolment application form.
3. Participants must provide an email address to receive correspondence and their Statement of Attainment (certificate)
4. All participants are required to complete their course’s e-learning prior to their course. Participants who do not complete their e-learning will not be eligible to attend.
5. Participants must provide a valid Unique Student Identifier (USI) for enrolment along with their name, date of birth that matches their USI registration. It is the responsibility for participants to ensure they have registered for a USI prior to attending the course and ensure they have provided this to Coastal First Aid before the day of the course.
6. If participants do not provide us with their USI and USI details, they will be ineligible to receive a Statement of Attainment (a certificate).
7. Participants provide permission to Coastal First Aid and its partner RTO Healthcorp to lookup and access their USI for the purpose of USI verification and recording their assessment results.
8. Participants provide their permission for any images or videos taken of them during training to be used for media, marketing and/or publicity purposes.
9. Participates provide permission for their course evaluations, testimonials and reviews of our services to be used for media, marketing and/or publicity purposes.
10. Participants are required to meet any venue requirements where they exist.
11. Only participants enroled in the course are permitted to attend. If you require a carer/support person, they also need to be enroled in the same course. Children are not permitted to attend the course.

Course Transfers

11. Participants may transfer once to an alternate course date.
12. Notification of your intent to transfer to a different course date or different course type must be submitted via email, to us and received at least 48 hours prior to the commencement of the course.
13. No transfers to a different course type will be accepted on the day of the course.
14. Any request for transfer within 48 hours prior to the course must be accompanied by a medical certificate. If this is not provided, your course fee will be forfeited.

Cancellations & Refunds

15. Notification of your intent to cancel your enrolment must be submitted to us via email
16. Cancellations within six (6) days of the course date will forfeit the full course cost.
17. Cancellations seven (7) days or more prior to the course date will incur a cancellation fee of 25% of their course fee per participant.
18. No refunds will be provided after a participant transfers to another course.
19. Refunds will not be given partial attendance, nor will make-up sessions or courses be provided.
20. All course fees are forfeited if you do not attend the course that you were enroled in.
21. We reserve the right to cancel a course, alter any course details (including course times, venue etc.) or refuse any enrolment as permitted by law.
22. In the event of a course cancellation by us, participants will be offered the choice of a course transfer or a full refund of course fees.

Certificates

23. Enrolling in a course does not guarantee the issue of a Statement of Attainment (certificate). A participant must meet all the requirements of the course in which they enrol. This includes being deemed competent in all of the assessment criteria of the course. This also includes the successful completion of their e-learning.
24. Certificates will are issued in an electronic format (PDF document) to participant’s nominated email address. No paper or “hard copy” certificates are issued.
25. Statements of Attainment (certificates) are not issued on the day of the course.
26. Coastal First Aid does not state nor guarantee a time frame in which certificates will be issued/delivered but we do our best to ensure that all certificates are issued in a timely fashion.
27. Coastal First Aid recommends all participants complete their course well in advance of when they require their certificate or qualifications.
28. Copies of electronic copies will be provided to participants only, free of charge, where electronic copies exist.