Yes. The Provide First Aid (HLTAID011) course includes the Provide CPR course (unit of competency HLTAID009). Students who successfully complete the course will be issued with the Nationally Recognised Statement of Attainment which includes this unit of competence for CPR.

The Provide First Aid course is the industry standard First Aid course that will meet the First Aid qualification requirements of most workplaces. This course is both Nationally Recognised and is the unit of competency endorsed by the Code of Practice: First Aid in the Workplace.

Not at all – with us, it doesn’t matter which training organisation you have previously completed your training with. There is also no need to provide your previous certificate to us!

Yes, our Provide First Aid HLTAID011 meets the first aid qualification requirements for 1A and 1C NSW Security Licenses.

No. All of our First Aid courses include the CPR unit of competency (HLTAID009), so there is no need to enrol in a separate Provide CPR course. If you have already enrolled and paid for both, contact us and we will cancel the duplicate enrolment and refund it.

Child Care First Aid (HLTAID012) is the course for education and care settings, and it includes the Provide First Aid and CPR units. If you need first aid, CPR and the childcare unit, you only need to enrol in the Child Care First Aid course.

Yes, if your CPR course was completed recently and with us. There is a reduced upgrade fee, and you need to attend the practical session before your eligibility date. Contact us and we will confirm your date and send you the upgrade registration link.

No. We specialise in first aid and CPR training, so we do not deliver Advanced First Aid, low voltage rescue or manual handling courses, and we do not offer a first aid kit servicing or restocking service.

Yes, if you completed your Provide First Aid course with us within the last six weeks. You pay the upgrade fee, complete the HLTAID012 e-learning, and then join one of our courses for approximately 10 additional minutes to complete the two extra childcare assessments.

If your first aid course was more than six weeks ago, or was completed with a different training provider, you will need to complete the full Child Care First Aid course.

Yes, both the Provide CPR and the Provide First Aid (including CPR) can contain instruction on how to use a pocket mask and face shield. The Provide First Aid course does meet the entry requirements of the NSW Police Force.

You need to contact us first, before attending the course, if you require this confirmation for your NSWPF application. You will need also need to let the trainer know you require this on the day of the course to complete this.

Our courses are delivered in a blended format. The theory is completed online beforehand at your own pace, which replaces the old full day classroom course. The practical session is two hours for Provide First Aid and Child Care First Aid, and around 45 minutes for Provide CPR.

Yes. The Provide First Aid Course (HLTAID011) and Provide CPR qualifications are the industry standard nationally recognised first aid qualifications that will meet the requirements of most (i.e low-risk) workplaces as outlined in the SafeWork Australia Code of Practice: First Aid in the Workplace.

Yes. Our Provide First Aid certificate is a Statement of Attainment that lists all three units of competency – HLTAID009 Provide cardiopulmonary resuscitation, HLTAID010 Provide basic emergency life support and HLTAID011 Provide first aid.

Yes. All our accredited First Aid Courses are nationally accredited under the Australian Qualification Framework system. Our First Aid certificates (statements of attainment) are issued through Healthcorp, a Registered Training Organisation.

Yes. Every participant gets hands on practice applying and operating an AED, and first aid for anaphylaxis, including the use of an adrenaline autoinjector, is part of the course.

If you also require a separate ASCIA EpiPen sign off for the Department of Education, complete the ASCIA e-learning beforehand and we can complete the practical component with you after one of our Provide CPR courses. Just let us know on the day.

Yes you can. On out First Aid course timetable page, click the enrol link of the course of your choice and on the next page select how many participants you wish to enrol.

Please see our full information page on USIs

You will need to complete the payment of the course fee prior to the day of the course. You can pay via credit card at our website or direct deposit.

For security reasons we do not publish these details online. If you need to make a direct deposit – please contact us for the details.

Yes. There is a link to a PDF copy of your tax invoice at the bottom of your enrolment confirmation email. If you no longer have that email, contact us and we will send your invoice through again.

You will receive your e-learning details and instructions via email once you complete you complete the enrolment form at our website and finalise your course fee payment.

Yes, with the Blended format you are required to complete a pre-course e-learning. There is an option to go immediately to assessment (exam) if you feel confident. Instructions for the pre-course e-learning is emailed to you upon enrolment in a course.

We use a number of different venues for our public First Aid training courses. To find the venue of a particular course, select your course on the First Aid course timetable and click ‘Enrol’. The venue details will be listed here.

You will need to bring the following to our First Aid courses:
– a form of identification (e.g.- a drivers licence, passport, birth certificate)
– a pen to write with
– your USI (unique student identifier)

This usually means aXcelerate has created a second account for you. If the name or email address on your enrolment differs from the details used for your previous enrolment, aXcelerate treats you as a different person and puts your new e-learning into a new account.

Email us and we will arrange for your accounts to be merged, usually within one business day.

To avoid this next time, update your details in your aXcelerate account (Menu > My Profile Settings) before you enrol in your next course.

No. aXcelerate accounts are specific to each training organisation. Our courses are delivered under Healthcorp, so you will need to create a Healthcorp login using the New Students link in your E-Learning Invite email, even if you already use aXcelerate with another provider.

Your E-Learning Invite is sent from training@healthcorp.com.au. If it isn’t in your inbox, please check your spam or junk folder first. Hotmail, Live, MSN and Outlook addresses almost always filter it there, and Gmail often files it under Promotions.

If you still can’t find it, contact us and we will re-issue your invite.

Before you can log in, you need to create your login using the New Students link in your E-Learning Invite email. Trying to log in before you have created the account will return an error such as “no global accounts were found”.

If the New Students link takes you to a login screen instead of a sign up screen, clear your browser cache and try again, or paste the link directly into your browser address bar.

The pre-course e-learning takes most people between 30 minutes and 4.5 hours, depending on how much first aid experience you already have. You can start and stop as often as you like.

There is one exam at the end of the e-learning, not an exam for each module.

Yes. Our RTO partner requires all e-learning, including the exam, to be completed before your practical session. Participants who have not completed their e-learning are not eligible to attend, and no extension can be provided to complete it after the course.

Yes. The e-learning isn’t designed for mobile devices, but many participants complete it successfully on a phone or tablet.

You still attend your course as booked, and there is nothing further to pay. The exam requires 100% correct and allows three attempts, and it cannot be reset.

You simply reattempt the question or questions you got wrong in pen and paper form with your trainer at the course. Please remind your trainer on the day, and make sure all of your learning modules are marked as completed.

No. There is nothing you need to download or bring with you. Your trainer can see your e-learning completion in our portal.

No. Once your e-learning is complete it stays recorded against your enrolment, so transferring to a different course date does not mean starting the theory again.

Yes. A USI (Unique Student Identifier) is required by law for anyone undertaking nationally recognised training in Australia. Without a verified USI we are unable to issue your Statement of Attainment, so please make sure we have yours before your course date.

There is more information on our USI information page.

You can create your USI yourself, free of charge, at usi.gov.au. It only takes a few minutes.

You will need one form of identification that the USI Registry can verify, such as an Australian driver licence, Medicare card, passport, birth certificate or citizenship certificate. The name and date of birth you enter must match that document exactly, otherwise your USI will not verify against your enrolment.

Once you have your USI, send it through to us or enter it on your enrolment form so we can verify it and issue your certificate.

There is no need to create a new one, and you should not create a second USI. Use the forgotten USI option at usi.gov.au and the registry will retrieve it for you using your name, date of birth and a form of identification.

Your USI may also appear on a Statement of Attainment from previous training, or in your aXcelerate account if you have trained with us before.

The name recorded against your USI must match your enrolment exactly, including after a marriage or a name change. You can update your details at usi.gov.au and then let us know so we can verify it again.

Please note that a name change also means aXcelerate will create a new account under your new name, so we will re-issue your E-Learning Invite.

The most common reason is a USI (Unique Student Identifier) that has not been supplied or verified. We cannot issue a nationally recognised certificate until your USI has been provided and verified against the national registry. The other common reason is e-learning that has not been fully completed.

There is a long lag in the national reporting system. Training data is uploaded once a year, in February, for the previous calendar year, and it can then take a number of months to appear on your USI transcript.

In the meantime your Statement of Attainment is your proof of completion, and you can download it any time from the Academic Transcript section of your aXcelerate account.

To be fair on our trainers and our course participants, children are not permitted to attend our courses. If you requirer a support person or carer to attend with you, this person also needs to be enrolled and paid in the same course.

The adult CPR assessment requires two minutes of uninterrupted compressions and rescue breaths on a manikin placed on the floor. This is set by the unit of competency and no modifications or exemptions are permitted, so a participant who is unable to complete it cannot be assessed as competent.

If you are recovering from surgery or an injury, we recommend attending a course once you have recovered. You are welcome to bring knee padding to use during the floor assessment.

Unfortunately, not for the adult CPR. The first aid and CPR units of competency now stipulate that the adult CPR must be performed on an adult resuscitation manikin placed on the floor

https://training.gov.au/Training/Details/HLTAID011
https://training.gov.au/Training/Details/HLTAID012
https://training.gov.au/training/details/hltaid009

Yes. To enrol in one of our courses you must be at least 14 years of age.

Some of our public courses are held at licensed premises. Where that is the case, participants under 18 should ideally be dropped off and collected by a parent or guardian. The parent or guardian does not need to be enrolled in the course.

Your certificate is issued to you on the day of the course, provided you have successfully met all of the course assessment requirements, including the completion of your e-learning.

You can also access and download it at any time from the Academic Transcript section of your aXcelerate account:

https://app.axcelerate.com/learner/profile/transcript

Your certificate is available for download in your Academic Transcript section of your Axcelerate account. You can use this link to access it

https://app.axcelerate.com/learner/profile/transcript

There are three common reasons:

• Your USI has not yet been supplied or verified. A nationally recognised certificate cannot be issued without it.
• Some of your e-learning is not marked as complete.
• You are looking in a second aXcelerate account. If the name or email address on this enrolment differed from a previous one, your certificate may be sitting in the other account.

Contact us with your course date and we will check your record and sort it out for you.

Yes. Every course you have completed with us appears in the Academic Transcript section of your aXcelerate account, so you can download past certificates at any time:

https://app.axcelerate.com/learner/profile/transcript

If you cannot access your account, or you trained with us under a previous email address or surname, contact us with your name and the approximate course date and we will send a copy through.

If your employer organised or paid for your training, we are happy to send them a copy on request.

Otherwise the quickest way is to download your certificate from the Academic Transcript section of your aXcelerate account and forward it to them yourself.

No. Certificates are issued in the name recorded against your USI at the time of your course, and they cannot be amended or reissued afterwards.

If you have changed your name since completing the course, your certificate stays in the name you trained under. It remains a valid record of the training you completed.

To make sure your next certificate is issued in the right name, update your details at usi.gov.au and check that the name on your enrolment matches your USI before your course.

A Statement of Attainment is the formal certificate issued for nationally recognised training. It lists the units of competency you have completed – for our Provide First Aid course that is HLTAID009, HLTAID010 and HLTAID011.

It is issued through Healthcorp, the Registered Training Organisation we deliver our courses under, and is recognised by employers Australia wide.

A Provide First Aid (HLTAID011) certificate stays valid (current) for three years from date of issue. The date of issue is typically the date of which you completed the training course.

A provide First Aid (HLTAID011) certificate remains valid for 3 years from date of issue. To ensure your certificate remains current you should complete a Refresher/Update course before the expiry date.

Your Provide First Aid qualification is renewed every three years, with a Provide CPR update in each of the two years in between. If you are not sure which one you are due for, email us and we will look up your record and let you know your due date.

Yes this isn’t a problem if your previous certificate has expired. We offer a standard course format for all participants which includes pre-course e-learning. For those updating their qualification, they may wish to go directly to the assessment component, if they feel competent, to save themselves some time.

Yes, and we recommend it so that you are never without a current qualification.

Your new certificate is dated from the day you complete the course and stays current for three years from that date (12 months for a Provide CPR update). It does not run on from your old expiry date, so there is no benefit in leaving it until the last week.

No. You do not need to hold a current certificate to complete a course with us. It does not matter how long ago your previous certificate expired, or which training provider you completed it with.

It is a recommendation by the Code of Practice: First Aid in the Workplace (a code to guide workplaces in meeting the requirements of the Work Health and Safety Act and the Work Health and Safety Regulation) that workplace first aiders renew their first aid qualification every three years and their CPR qualification annually. This is to allow first aiders to refresh their first aid knowledge and skills and to confirm their competence to provide first aid.

Yes. Under our enrolment terms and conditions you are allowed one transfer to a new course date free of charge, provided you let us know at least 48 hours before your course is due to start. A transfer to a different course type is also allowed, with any difference in course fees payable.

Just email us with your preferred date from our course list and we will move your enrolment across. Please do not complete a new enrolment form or pay again.

If you fall ill within 48 hours of your course, contact us. Transfer requests due to illness inside that window are reviewed individually and need to be accompanied by a medical certificate.

Enrolments are not transferable to another person, and if you do not attend your course no transfer or refund is available.

Our First Aid courses already include CPR, so there is no need to attend both. Let us know and we will cancel the duplicate enrolment and refund your course fee, less the merchant fee that we do not receive back. Please allow up to 10 days for the refund to appear.

Refunds are covered by our enrolment terms and conditions:

• Cancellations made more than 7 days before the course start date receive a 75% refund.
• Cancellations made within 7 days of the course start date are not refunded.
• If you do not attend your course, for any reason, no refund is issued.

If you are unable to attend, transferring to a later course date is usually the better option. You are allowed one free transfer with at least 48 hours notice.

Please arrive in plenty of time. Our courses cover mandatory assessment requirements from the very start of the session, so if you arrive late you will be informed that you are unable to attend. As set out in our enrolment terms and conditions, no transfer or refund is available in this situation.